Shipping & Returns

Ireland domestic shipping: FREE over €100!

Normal shipping times average 3-5 business days for Ireland

 
 

NEW for Dublin: Same Day Delivery: €10

Please note the following restrictions for this service:

  • Deliveries are Monday-Saturday only.

  • If ordered before 1 pm, the package can be delivered same day, otherwise it will be delivered next day if ordered after 1 pm.

  • This option is only available to D1-D24 eircodes only for the time being

  • This service is subject to stock availability, however you will be refunded the difference in postage if we are not able to provide this service.

 
 

International shipping: FREE over €200!

Normal shipping times average 5-10 business days internationally

European & UK Shipping: €10

North America Shipping: €15

International Shipping: €20

Returns

KOKORO ORGANICS gladly accepts returns, but no later than 28 days from the date of receipt. Items should be returned new and unused in the original poplin bag packaging. Please include returns/exchange form.

Please send return items to the following address:

Kokoro Organics Ltd
Suite 12, 17 Corrig Road, Sandyford Business Park, Dublin Ireland D18 N6K8

Returns that are damaged, soiled or altered may not be accepted and may be sent back to you at your own expense.

As soon as we have received and accepted the return, all successfully returned items will be credited to the credit card used to originally purchase the items, less any taxes or import duties incurred. The original shipping charges will not be refunded.

Please note that it can take up to 10 business days for the refund to appear in your account.

When returning an item, you must pay the direct and total cost of returning the product(s). Upon returning, you are fully responsible for the product(s) being wrapped securely, to effectively avoid damage while they are in transit.

The full responsibility for the product is yours until the product has been safely delivered to us on the return address listed below on this page. We do not accept responsibility for items lost in shipping when returned, so we recommend you keep a receipt with a tracking number as proof that the package was sent.

Please note that we do not accept packages sent as cash or collect on delivery. The customer/sender alone is responsible for sending back the goods to us on the listed return address.